Return Policy

Return of goods

Return of goods must be done within 30 days upon receipt of the goods.

You must return goods in new condition with all original packaging and materials (including accessories or parts). The item must not have been worn or washed. We will refund the purchase price of the goods.

Please inform Ally Mae Boutique about your return in writing. Send your email to: shop@allymae.co.za

Postage costs

We will refund the reasonable postal and insurance costs of returning defective or unsuitable goods. We may inspect the goods to confirm that they are defective before we do so.

Ally Mae Boutique’s returns and refunds procedure

You must use our returns and refunds procedure for returning defective or unsuitable goods, or else we may refuse to accept them. Our returns procedure is as follows:

• Request a return form from shop@allymae.co.za
• Please send your banking details through in order for us to process your refund
• Any return of physical goods must include proof of purchase plus all accessories and instructions, and all original packaging that is still available. If no packaging is available, please make sure the goods are in protective packaging as we are not responsible for any damage in transit.
• We will also notify you in the same email if we have not received the return.
• If you claim that our goods are defective, our staff will examine the goods for defects. In the case of physical goods, our staff will examine the actual goods. They will report to us whether the goods were defective, were misused, or are of good quality.
• If you claim that our goods are unsuitable for your purposes, we will first investigate whether you communicated the purpose to us. If you did, we will then provide you with a written report indicating whether we believe the goods were unsuitable for your specific purpose or not.
• If you choose for us replace the goods with another garment or a different size. We will contact you as soon as reasonably possible to organize the necessary steps to replace the goods.
• If you choose for us to make a refund, we will contact you and arrange payment of the refunded amount into a bank account of your choice within 30 days of cancellation.